Terms of Service

Overview

Welcome to Amori! These Terms of Service (“Terms”) govern your access to and use of our website (www.amoriofficial.com) and any related mobile applications or services (collectively, the “Site”), as well as any purchases of footwear and accessories (the “Products”) made through the Site. By accessing or using the Site, you agree to abide by these Terms. If you do not agree, please do not use the Site or place any orders.

1. Eligibility & Account Registration

1.1 Eligibility

  • You must be at least 18 years old to place orders.

  • By creating an account, you represent that all information you provide is accurate, complete, and up‑to‑date.

1.2 Account Security

  • You are responsible for maintaining the confidentiality of your account credentials.

  • Notify us immediately of any unauthorized use or breach of security.

2. Privacy & Data Protection

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and disclose your personal information. By using the Site, you consent to such data practices.

3. Product Information & Pricing

3.1 Descriptions

  • We strive for accuracy, but do not guarantee that product descriptions, colors, or other content are error‑free.

3.2 Pricing

  • All prices are shown in MYR (Malaysian Ringgit) unless otherwise indicated.

  • Prices may change at any time without prior notice.

  • Shipping, handling, taxes, and duties (if applicable) are calculated at checkout.

4. Ordering & Acceptance

4.1 Order Submission

  • Placing an order does not guarantee acceptance. We reserve the right to refuse or cancel any order for any reason, including product unavailability or errors in pricing.

4.2 Order Confirmation

  • You will receive an email confirming receipt of your order. This “Order Confirmation” is not an acceptance but an acknowledgment that we have received your order.

4.3 Shipping Confirmation

  • A second email will notify you when your order has shipped, along with tracking information.

5. Payment Terms

5.1 Accepted Methods

  • Credit/debit cards (Visa, MasterCard, AMEX), PayPal, and other methods as indicated at checkout.

5.2 Authorization & Fraud Prevention

  • We may obtain pre‑authorization on your payment method prior to shipping.

  • We employ fraud screening measures; orders flagged as potentially fraudulent may be delayed or canceled.

6. Shipping & Delivery

6.1 Shipping Options

  • Standard, expedited, and same‑day delivery (where available). Fees and estimated delivery times will be displayed at checkout.

6.2 Risk of Loss

  • Title and risk of loss pass to you upon our delivery to the carrier.

6.3 International Shipping

  • If you are outside Malaysia, you are responsible for customs duties, import taxes, and other fees.

7. Returns, Exchanges & Refunds

7.1 Return Window

  • We accept returns within 30 days of delivery for unworn, unwashed, and undamaged Products.

7.2 Return Process

  • Contact customer support to obtain a Return Merchandise Authorization (RMA).

  • Ship items back in original packaging, at your expense, unless defective.

7.3 Refunds & Exchanges

  • Refunds are processed within 7 business days of receipt and credited to the original payment method.

  • Exchanges are subject to availability; if your requested item is sold out, you may choose a refund or store credit.

8. Intellectual Property

8.1 Ownership

  • All content on the Site—logos, graphics, text, images, and code—is the property of Amori or its licensors and protected by copyright, trademark, and other IP laws.

8.2 Limited License

  • You may view, download, and print content for personal, non‑commercial use only. Any other use requires our prior written consent.

9. User Conduct

When using the Site, you agree not to:

  • Violate any applicable laws or regulations.

  • Impersonate any person or entity.

  • Use bots or scraping tools to access or monitor the Site.

  • Interfere with or disrupt the Site’s operation.

  • Post or transmit any harmful, infringing, or offensive content.

10. Third‑Party Links

The Site may contain links to third‑party sites. We do not endorse or control these sites and are not responsible for their content or practices.

11. Disclaimers & Limitation of Liability

11.1 Disclaimers

  • THE SITE AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

11.2 Limitation of Liability

  • To the fullest extent permitted by law, Amori’s total liability for any claim arising from or relating to these Terms, the Site, or the Products is limited to the amount you paid for the Product in question.

12. Indemnification

You agree to indemnify, defend, and hold harmless Amori and its officers, directors, employees, and agents from any claims, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising out of your breach of these Terms or your use of the Site.

13. Governing Law & Dispute Resolution

These Terms and any disputes arising out of or related to them are governed by the laws of Malaysia. You agree to submit to the exclusive jurisdiction of the courts of Kuala Lumpur.

14. Modifications to These Terms

We may update these Terms at any time. The “Last updated” date at the top will reflect changes. Continued use of the Site after changes constitutes your acceptance.

15. Severability

If any provision of these Terms is held unenforceable, the remainder will continue in full force and effect.

16. Entire Agreement

These Terms (together with our Privacy Policy and any other legal notices on the Site) constitute the entire agreement between you and Amori regarding your use of the Site and purchase of Products.

17. Contact Us

For questions about these Terms, please contact:
Customer Support
Email: askme@amoriofficial.com
Address: 15, Jalan Helang Bukit, Kepong Baru Industrial Estate, 52100 Kuala Lumpur, Malaysia

Thank you for shopping with Amori!