Privacy Policy

PRIVACY POLICY

Welcome to Amori ("we," "us," or "our"), operated by Hong Leung Shoe Sdn Bhd. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (www.amoriofficial.com), interact with our services, or purchase products through our e-commerce store (collectively, the “Site”).

By accessing or using the Site, you consent to the practices described in this Privacy Policy.

1. DATA CONTROLLER

Amori Malaysia
Hong Leung Shoe Sdn Bhd
15, Jalan Helang Bukit, Kepong Baru Industrial Estate,
52100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
03-6274 3334
askme@amoriofficial.com

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

Account & Profile Information
Name, email address, phone number, password, billing and shipping addresses.

Order & Payment Information
Order details, payment method information, transaction identifiers. Payments are processed through secure third-party payment gateways. We do not store full credit or debit card numbers.

Customer Support & Communications
Enquiries, feedback, reviews, survey responses, emails, chat messages, and other communications.

2.2 Automatically Collected Information

Device & Usage Information
IP address, browser type, operating system, referring URLs, pages visited, timestamps, and interaction data.

Cookies & Tracking Technologies
We use cookies, pixels, web beacons, and similar technologies to enable site functionality, remember preferences, analyse traffic, and improve user experience.

2.3 Information from Third Parties

Marketing & Analytics Partners
We may receive aggregated or interest-based data from advertising and analytics providers such as Google or Meta.

Social Media Platforms
If you interact with us through social media or connect your account, we may receive publicly available profile information in accordance with your privacy settings on those platforms.

3. HOW WE USE YOUR INFORMATION

We use personal information to:

  • Process and fulfil orders, payments, deliveries, and returns

  • Provide customer support and respond to enquiries

  • Communicate order updates, service messages, and promotional content (you may opt out at any time)

  • Personalise your shopping experience and recommend products

  • Improve website functionality, performance, and security

  • Detect fraud, misuse, or unauthorised activity

  • Comply with legal obligations and enforce our Terms & Conditions

4. COOKIES & SIMILAR TECHNOLOGIES

We use:

  • Essential cookies to enable core website functionality

  • Performance & analytics cookies to understand site usage and improve performance

  • Marketing cookies to deliver relevant advertisements

You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain site features.

5. DISCLOSURE OF YOUR INFORMATION

We may share your personal data with:

  • Service providers such as payment processors, delivery partners, hosting providers, IT support, and marketing agencies

  • Affiliates or business partners for internal operations consistent with this policy

  • Legal or regulatory authorities when required by law or to protect our rights

  • Business transferees in the event of a merger, acquisition, or sale of assets

We do not sell your personal data.

6. CROSS-BORDER DATA TRANSFER

Your information may be processed or stored outside Malaysia. Where this occurs, we take reasonable steps to ensure your data is protected in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA) and other applicable privacy laws.

7. DATA RETENTION

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Data that is no longer required is securely deleted or anonymised.

8. YOUR RIGHTS

Subject to applicable law, you may request to:

  • Access your personal data

  • Correct inaccurate or incomplete information

  • Request deletion of your personal data

  • Object to or restrict certain processing activities

  • Withdraw consent where processing is based on consent

To exercise your rights, please contact us at askme@amoriofficial.com.

9. SECURITY MEASURES

We implement reasonable technical and organisational safeguards, including encryption, secure servers, and access controls, to protect your personal information. However, no method of transmission or storage is completely secure.

10. CHILDREN'S PRIVACY

Our Site is intended for individuals aged 18 and above. We do not knowingly collect personal data from children under 18. If such data is identified, we will take steps to delete it.

11. THIRD PARTY WEBSITES

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the Site constitutes acceptance of the revised policy.

13. CONTACT US

If you have any questions or concerns regarding this Privacy Policy, please contact:

Amori (Hong Leung Shoe Sdn Bhd)
15, Jalan Helang Bukit, Kepong Baru Industrial Estate,
52100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
03-6274 3334
askme@amoriofficial.com