Welcome to Amori (“we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (www.amoriofficial.com), use our mobile applications, or purchase products through our e‑commerce store (collectively, the “Site”). By accessing or using the Site, you consent to the practices described below.
1. Data Controller
Shiranoe Sdn. Bhd.
15, Jalan Helang Bukit, Kepong Baru Industrial Estate,
52100 Kuala Lumpur, Malaysia
Email: askme@amoriofficial.com
2. Information We Collect
2.1 Information You Provide Directly
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Account & Profile Data: Name, email address, phone number, password, billing and shipping addresses.
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Order & Payment Data: Order details, payment method details (credit/debit card, PayPal), transaction identifiers (processed via secure third‑party gateways; we do not store full card numbers).
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Customer Service & Communications: Questions, feedback, product reviews, survey responses, chat transcripts.
2.2 Automatically Collected Information
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Device & Usage Data: IP address, browser type, operating system, referring URLs, pages visited, clickstream data, and timestamps.
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Cookies & Tracking Technologies: Cookies, web beacons, pixel tags, local storage and similar technologies to recognize your device, remember preferences, and analyze Site usage.
2.3 Information from Third Parties
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Marketing & Analytics Providers: Demographic or interest data from advertising partners (e.g. Google, Facebook).
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Social Media: If you connect social accounts (e.g. Facebook, Instagram), we may receive your public profile information in accordance with those platforms’ APIs and your privacy settings.
3. How We Use Your Information
We use personal information to:
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Process Transactions & Deliver Products: Validate and fulfill orders, process payments, arrange shipping, and provide order status updates.
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Customer Support: Respond to inquiries, handle returns/refunds, and manage service requests.
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Personalization & Recommendations: Tailor product recommendations, special offers, and Site content to your preferences.
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Marketing & Communications: Send promotional emails, newsletters, and SMS (you may opt out at any time).
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Analytics & Site Improvement: Understand Site usage patterns, optimize functionality, and detect fraud or malicious activity.
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Legal Compliance: Enforce our Terms of Service, comply with applicable laws, respond to lawful requests, and protect our rights.
4. Cookies & Similar Technologies
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We use essential cookies to enable core Site functionality.
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Performance & Analytics cookies help us measure and improve Site performance (e.g. Google Analytics).
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Advertising cookies deliver relevant ads both on‑site and on third‑party platforms.
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You can manage or disable cookies via your browser settings, but this may affect Site functionality.
5. Disclosure of Your Information
We may share your personal data with:
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Service Providers & Partners: Payment processors, shipping carriers, IT and hosting providers, marketing agencies, and analytics vendors.
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Affiliates & Subsidiaries: For internal business purposes consistent with this policy.
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Legal Authorities: If required by law, to respond to subpoenas, court orders, or to protect our rights and safety.
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Business Transfers: In connection with any merger, acquisition, or sale of assets, with notice to you if required by law.
6. Cross‑Border Data Transfers
Your information may be processed or stored outside Malaysia. We implement appropriate safeguards (e.g., standard contractual clauses) to ensure adequate protection in accordance with the Malaysian PDPA and other applicable privacy laws (e.g., GDPR, CCPA).
7. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined above, resolve disputes, comply with legal obligations, and enforce our agreements. When no longer needed, we securely delete or anonymize your data.
8. Your Rights & Choices
Subject to applicable law, you may:
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Access & Portability: Request a copy of your personal data in a portable format.
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Correction: Request correction of inaccurate or incomplete information.
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Deletion: Request deletion of your personal data (subject to legal obligations).
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Objection & Restriction: Object to or request restriction of certain processing activities.
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Withdraw Consent: Where processing is based on consent, withdraw it at any time.
To exercise these rights, please contact us at privacy@amori.com. We will respond within applicable timeframes.
9. Security Measures
We employ industry‑standard technical and organizational measures, such as SSL/TLS encryption, firewalls, and access controls, to protect your personal data against unauthorized access, loss, or alteration. However, no system can be completely secure.
10. Children’s Privacy
Our Site is intended for users aged 18 and above. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such data, please contact us to request deletion.
11. Third‑Party Websites & Links
Our Site may contain links to external sites. We are not responsible for their content or privacy practices. We encourage you to review their privacy policies before providing personal data.
12. Changes to This Policy
We may update this Privacy Policy to reflect legal, technical, or business developments. The “Last updated” date at the top will indicate when changes were made. Continued use of the Site after changes constitutes acceptance of the revised policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact:
Shiranoe Sdn Bhd
Email: askme@amoriofficial.com
Address: 15, Jalan Helang Bukit, Kepong Baru Industrial Estate, 52100 Kuala Lumpur, Malaysia
Thank you for trusting Amori with your personal information. We’re committed to safeguarding your privacy every step of the way.
